Privacy Policy

Who we are

This site is owned and operated by FLEX Training, 56 Bourne Close, Basildon, Essex, SS15 6DG.

Your rights

You have certain rights as a data subject under the General Data Protection Regulation (GDPR), which governs the collection, processing and disposal of personal data by organisations such as ours.

In relation to personal data about you, you have the right to:

Be informed about how and why we collect and use the data

Be given access to the data we hold of you

Have any inaccurate or incomplete data rectified

Ask us to delete personal data, earlier than we might already dispose of it

Prevent us from processing the data for particular purposes

We provide contact details at the end of this Policy for you to use if you have any complaint about our processing of your personal data. If you are not satisfied with the way we deal with this issue, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body in charge of supervising personal data use in the UK.

What data we collect

If you communicate with us by e-mail, we will collect your name and e-mail address and any other content that you send to us in the body of the e-mail. We do not collect any other personal data by any other method.

Measuring website usage (Google Analytics)

We use Google Analytics to collect information about how people use this site. We do this to make sure its meeting its users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store personal information so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data with third parties.

Highlighting menus and logging onto the website

If you log into this website (to administer the content, comment on a blog, carry out a purchase etc) then we store any details that we need to on our server. To link your “sessions” data on our server with your browser session a small cookie is placed in your browser – containing an anonymised link to the session. As soon as you close your browser this session cookie is deleted.

We determine that both types of cookies are essential to the running of the website.

Links to other website

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

How and where we store your data

We will only keep your data as long as we need it for the purposes for which it is collected and/or for as long as we have permission to hold it. Your data will only be stored in the UK.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How your data is used

We will process and store your data securely, and we will only keep it for as long as we need it for the purposes for which it was collected.

In relation to the data we do collect, as laid out in the section above, we may use it as follows:

To reply to your email

Internal record keeping

To improve our services and products

You have the right to withdraw your consent to our use of your personal data at any time, and to request that we delete it.

We will not sell, distribute or lease your personal data information to third parties unless we have your permission or are required by law to do so.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Accessing your data

You are entitled to make a Subject Access Request under the GDPR. This means that you may request a copy of any personal data hold about you, free of charge. We will provide any or all information in response to your request.

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